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Air India passengers can now drop off their baggage and check in via integrated self-check-in and baggage-drop kiosks at Terminal 3 of IGI Airport, Delhi.
As part of Project Abhinandan initiative, Air India has deployed specially trained service assurance officers at 16 major airports across the country to offer on-ground assistance to air passengers.
The services part of Air Indias ‘Project Abhinandan’ will be available for passengers travelling from major Indian airports including Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, and Goa.
Indian airlines major Air India has rolled out ‘Project Abhinandan’ (an expression of greetings in Hindi), aimed at providing personalised and hassle-free on-ground experience to Air India guests at airports.
Air India claims that their Service Assurance Officers have been trained in such a manner that they will tackle customers' concerns with ease.