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Artificial intelligence taking Checkers drive-thru orders

In 2022, Checkers rolled out voice-ordering bots to take drive-thru orders, including in the Quad Cities, to help alleviate staffing shortages. ....

Justin Vanderheyden , Laura Luken , Pam Diederich , Brian Kiel , Carl Jr , Quad Cities , Quad Cities Checkers , East Moline , General Manager Laura Luken , Big Buford , Davenport Locust Street ,

AI is ready to take your order - are you ready?

Both Hardee’s and Wendy’s recently announced plans to implement artificial intelligence at their drive-thrus with Presto Voice, an industry leader for drive-thru automation. Checkers in the Quad-Cities has used the technology for the past eight months, and Brian Kiel, a franchisee of several Quad-Cities Checkers, said it’s simple to use. Kiel said worries that this technology is taking away jobs are unfounded. “Our aim was to help the operations of our restaurant. We were shorthanded, and weren’t getting applicants, and this has really helped us do that,” he said. “We’d be open at 2 in the morning and others can’t stay open past 10 because they don’t have the people.” ....

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