Pegasystems buys real-time speech analytics firm Qurious - The Hindu BusinessLine
Pegasystems buys real-time speech analytics firm Qurious January 12, 2021 × Pegasystems Inc, a US-based firm in India, has acquired real-time speech analytics solutions company Qurious.io, Inc. Terms of the deal, however, are not being disclosed. Qurious.io uses speech-to-text, natural language processing (NLP), and emotion detection capabilities to analyse the conversations during the engagement with customers. “The software provides agents with real-time insights and coaching so they can improve customer interactions and make better recommendations,” Pegasystems said in a statement on ...
Source: thehindubusinessline.com