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iSentia appoints new chief technology officer

iSentia appoints new chief technology officer
mumbrella.com.au - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from mumbrella.com.au Daily Mail and Mail on Sunday newspapers.

Rainer Rhedey , Ed Harrison , Seven West Media , Access Intelligence ,

iTWire - Rhedey rides into Isentia as CTO

Media monitoring, intelligence and insights provider Isentia has appointed Rainer Rhedey to the role of CTO. "Rainer will play an important role i. ....

Ed Harrison , Auckland University Of Technology , Frontrange Solutions , Access Intelligence , Seven West Media , Fairfax Media , Nine Entertainment , Auckland University , Six Sigma , Rainer Rhedey , Stephen Withers ,

Aussie replatforms contact centre systems


By
Tess Bennett
on Dec 16, 2020 7:01AM
Selects Amazon Connect.
Home loan provider Aussie has replaced its technology underpinning its contact centre operations with Amazon Connect.
Aussie selected Amazon Connect after a consulting engagement identified a number of gaps in their existing telephony solution.
“We were paying a lot of money for a system that didn t really give us what we could have elsewhere,” Aussie s customer contact centre senior manager Natalie Gumley said.
The business worked with VoiceFoundry, an Amazon Connect partner, to implement the new solution and drive performance improvements across the call centre, which supports 900 brokers and their clients. ....

Andy Jassy , Rainer Rhedey , Natalie Gumley , Timm Mayers , Amazon Connect , ஆண்டி ஜாஸ்ஸி , திம்ம் மேயர்கள் , அமேசான் இணைக்கவும் ,