Tesla's Shadowy 'Diversion Team' Buried Hundreds of Range Complaints Every Week, Report Says
Tesla reportedly created a secretive “Diversion Team” tasked with trying to quickly divert and cancel as many appointments for range-related issues as possible. The unit, according to a Reuters investigation, was reportedly responsible for closing hundreds of cases per week of upset Tesla owners complaining about range performance. Those cars were often working properly but simply failed to meet Tesla’s inflated and exaggerated driving range estimates for its fleet of vehicles.