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Having winners and losers is part of the process. >> we do focus groups. who is our customer what do they want. we talk to franchise partners. they're boots on the ground. >> employees get evaluated regularly too because they're on the front lineses of the company's growth. so customers get the chance to rate instructors. >> we do surveys with customers pretty often to find out what they're feeling about a certain person. we train when they come into the system and also do training after they're in the system if we feel they need it. >> as painting with a twist seeing more competition, kathy i...

Work. >> working with larger canvasses was one idea that is a winner. but not every idea is successful. having winners and losers is part of the innovation products. >> we do focus groups. who is our customer and what do they want? franchise partners are boots on the ground. they know what's going on in their community. >> the employees get evaluated regularly too because they are on the front lines of the company's growth. so customers get the chance to rate instructors. >> we do surveys with our customers pretty often to find out what they are feeling about a certain person. when they come i...

Was one idea that was a winner. but not every idea is as successful. having winners and losers is all part of the innovation process. >> we do focus groups. we find out who is our customer and what do they want? and we talk to our franchise partners. they're boots on the ground. they know what's going on in their community. >> the employees get evaluated regularly, too. because they are on the front lines of the company's growth. so customers get the chance to rate instructors. >> we do surveys with our customers pretty often to find out what you know what they're feeling about a certain artis...