CNN Erin Burnett OutFront May 23, 2014 23:24:00
>> reporter: mary barra has become the face of gm's recall nightmare. >> my sincere apologies to everyone who has been affected by this recall. especially the families and friends who lost their lives or were injured. i am deeply sorry. >> reporter: as the recalls mount, so does the pressure on barra, who has tried to stay ahead of the criticism. she appointed two outside legal firms to launch an internal investigation. she named a new safety chief. and she has restructured the company's engineering and quality departments. but still, the question lingers, how could she not have known about th...
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