KNTV NBC Nightly News With Lester Holt September 9, 2021 22:53:00
Help, whose website allows travelers to file claims for refunds. passengers will need to provide flight information, receipts and records of communication with the airline. >> if the airline cancels a flight, they need to pay a refund back. it needs to be a cash refund, and it needs to be a prompt refund. and that hasn't been happening with all the airlines. >> reporter: the department now has 18 airlines both foreign and domestic under investigation for refund practices and has filed a formal complaint against air canada for delays in refunds. and tonight the d.o.t. says at least nine airline...
Source: archive.org