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Why Ford's new Augmented Reality will revolutionise vehicle repairs at dealerships in SA


A Ford technician near me stares into the depths of the Everest s bonnet, his eyes switching from side to side with cool concentration, and he s listening intently, but to what and to whom? He appears alone, yet his hands are being instructed by another voice and another set of eyes.
The sequence of repairs happening before us at Ford s Training Centre in Silverton are all extremely normal on the surface yet strange and unfamiliar at the same time.
The clue behind this reframed reality is the thin black band around his head, and a small sensor positioned a few inches away from his one eye - Augmented Reality! ....

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WATCH: How Augmented Reality is helping Ford South Africa address technical challenges with cars


WATCH: How Augmented Reality is helping Ford South Africa address technical challenges with cars
Motoring Staff
© Provided by Independent Online (IOL)
PRETORIA - Ford South Africa is getting customers back on the road faster with a new high-tech approach to vehicle repairs rolling out across Ford dealerships this year.
Ford South Africa recently conducted a pilot study of the RealWear HMT-1 Hands-free Remote Collaboration Tool, which remotely connects Ford dealership technicians with Ford’s Technical Assistance Centre, staffed by highly experienced support personnel and field service engineers, allowing them to collaborate on vehicle service issues and repairs. This is yet another example of how Ford is modernising and transforming the dealership experience, and treating customers like family. ....

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