CNN New Day July 25, 2013 10:24:00
The hearing. >> it smelled like sewage and human waste. >> we seriously put our guests in an uncomfortable position and that bothers us a great deal. >> reporter: the cruise industry says its new passenger bill of rights addresses the problem but critics disagree. >> a deeper look indicates the passenger bill of rights is filled with empty promises. >> reporter: into the troubled water comes this, a report allegeding that serious crime on cruiseships is underreported. the report says cruiseships reported 959 serious crimes to the fbi, but only 31 are posted on the coast guard's public website....