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Sound is or you're not hearing the sound, the entire planning process sort of falls apart. it's something we call situational awareness or in crises like this that help save lives. it can also be a challenge for police on the response side. because if you can't hear, in fact, what is happening or where the gun shots are coming from, it'll be hard to identify what floor it is. this is really, really -- the uniqueness is also going to be a future challenge for both the people that might be impacted and their ability to respond. then of course law enforcement's ability to respond. >> for people w...

My guess is they've been taken a little bit by surprise. >> aren't we all taken by surprise by this. peter goelz. thank you. i want to get more perspective. juliette, you say this situation is unacceptable. explain why? >> unacceptable across a number of areas. first of all, the communication is just completely lacking. i think people are guessing what's going on. we just got a press release from i think atlanta energy that it's likely a fire. that's a couple hours later. so just on the response side, protocols do not appear to be being followed. look. systems break down. people understand tha...

Abbott talked about the resources bowing to the affected region and from your assessment they are off to a good start. >> they're off to a great start. the state of texas has historically been a strong and emergency management so i think we'll see a good response there. fema's a very agile agency and they have good programs on response and they've upped their game since the days of hurricane katrina and i think this is well within everyone's capabilities to manage so far on the response side. the recovery becomes completed. mike: as a former fema coordinating officer what troubles you about he...

Abbott talked about the resources bowing to the affected region and from your assessment they are off to a good start. >> they're off to a great start. the state of texas has historically been a strong and emergency management so i think we'll see a good response there. fema's a very agile agency and they have good programs on response and they've upped their game since the days of hurricane katrina and i think this is well within everyone's capabilities to manage so far on the response side. the recovery becomes completed. mike: as a former fema coordinating officer what troubles you about he...

September 11th rallied the country, but it also introduced to america, looks at neighbors differently. pay be attention to things they didn't pay attention to before and then you had the anthrax attack. >> a businessman in florida, in the hospital. anthrax confirmed by the centers for disease control. the hospital reports it will most likely kill him. >> we weren't sure who had mailed that letter. and, again, on the response side, it didn't make a difference who mailed it. it was anthrax. >> the nation's capital get it's air force back, reopenedanthrax >> the nation's capitol got their airport...