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Large retailers have spent billions of dollars to woo workers. Smaller stores that can't do that expect staff shortages will lead to lost sales. They're asking shoppers to be patient.
Retail workers are on the front lines with customers upset about higher prices, missing merchandise
Retailers need to bring back sustainable jobs with fair wages, benefits, and career progression to attract new workers, experts told Insider.
"Yelling at the cashier won't make the thing you want appear," said Ishita Kent, a bookstore sales associate.
The union emphasized that shortages and delays are not workers' faults, and stores should implement security to protect them.