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Eir looks to recapture lost ground from Virgin in telecoms arms race Customers trying to get through to us had a really hard time, says Eir boss Carolan Lennon about 4 hours ago Eir CEO Carolan Lennon: ‘It’s acknowledged all over the world that fibre-to-the-home is better than cable.’ Your Web Browser may be out of date. If you are using Internet Explorer 9, 10 or 11 our Audio player will not work properly.   “We’ve never been good at it,” admits Eir boss Carolan Lennon about its customer service, the great casualty of the telecommunications age. Contacting a telco with a pro...

Eir seeks to solve customer care issues and regain share from Virgin Arms race between Eir and Virgin will dominate the Irish telecoms landscape for the next decade Tue, Apr 6, 2021, 13:42 Updated: about an hour ago   “We’ve never been good at it,” admits Eir boss Carolan Lennon about its customer service, the great casualty of the telecommunications age. Contacting a telco with a problem is now on a par with going to the dentist – sometimes necessary, but to be avoided if possible. Last year, at the height of the pandemic, Eir’s customer service function blew a gasket. T...

Arms race between Eir and Virgin will dominate the Irish telecoms landscape for the next decade