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IRS makes 'extraordinary transition' but delays remain involving ID theft, amended returns

The IRS did a better job in many areas during the tax season last year. But taxpayers continued to face headaches in key areas.

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IRS phone service is falling behind: Internal watchdog

Telephone service at the IRS is a mess, with employees answering way fewer phone calls than official metrics suggest while they spend more than a million working hours per year just waiting around for the phone to ring, according to the latest annual report from the agency’s internal watchdog, the National Taxpayer Advocate (NTA). While…

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