Rob Cervetto News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Coates Group webinar addresses future trends, disruptors in customer experience Customer's expectations are constantly changing as disruptive trends and technologies enter the market. During a live webinar, , Wes Fagan, chief experience officer, Coates Group and Rob Cervetto, experience designer at Coates Group discussed future trends, disruptors and how they're changing the landscape of customer experience. Image via iStock.com March 5, 2021 Customer's expectations are consistently evolving, especially in our new reality of social distancing and COVID-19 rules. Some of the trends influencing...

Coates Group Wes Fagan is the Chief Experience Officer at Coates Group. In his role, Wes leads a global team focused on inventive research and development that collaborates with the product groups, designers, engineers, thinkers and designers to create cutting-edge technologies to define the customer experiences for Coates's end customers. In addition to creating and leading Coates' innovation and experience incubator, Wes also oversees the global brand and marketing teams. With over 16 years of experience living and breathing in the digital and product design landscape, Wes has held senior ...