Fletcher Hotels accused of adding hidden fees to promotional vouchers
Fletcher Hotels is still not fully transparent about the hidden costs buyers must pay when acquiring a hotel voucher, and thus their offers seem more attractive than they really are, alleged consumer association Consumentenbond. The consumer advocacy asked the Dutch advertising watchdog to investigate the situation, Consumentenbond said on Thursday. The hotel group charges customers trying to use the vouchers additional reservation fees, and a "handling and tax fee," Consumentenbond said. The purpose of these costs is largely unknown, the Consumentenbond alleged.
Source: nltimes.nl