One-minute guest feedback system adopted to drive NPS lift at Nando's
One-minute guest feedback system adopted to drive NPS lift at Nando's New platform that helps Nando's UK improve its Net Promoter Score by 15 points is adopted in Australia and New Zealand A one-minute customer feedback system that helped drive a 15-point Net Promoter Score (NPS) improvement across Nando’s UK operations has now been rolled out across Australia and New Zealand. The QSR partnered up with guest experience feedback platform provider, Yumpingo, last year to adopt its solution across operations initially in the UK. The tech enables the brand to conduct a quick one-minute guest...
Source: cmo.com.au