ESTA reform: Victoria seeks to tackle triple-zero delays with agency overhaul
The state’s emergency hotline will be revamped and renamed after a series of reports found problems had led to at least 33 deaths.
Stay updated with breaking news from Roger Leeming. Get real-time updates on events, politics, business, and more. Visit us for reliable news and exclusive interviews.
The state’s emergency hotline will be revamped and renamed after a series of reports found problems had led to at least 33 deaths.
The story of the breakdown of Victoria’s triple-zero ambulance system is complicated and multi-faceted – ESTA lost its identity as a vital emergency service and the government lost sight of the vital role the agency played.
Victoria's Inspector-General for Emergency Management says the emergency ESTA call taking service wasn't able to properly ramp up during the pandemic.
Service had ‘missed an opportunity’ to seek urgent funding boost in 2020, review author says