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A new COVID-19 reality is setting in for Nova Scotia. Restrictions have been eased dramatically and masking for the most part is no longer required, but many are still wearing masks as this period of adjustment continues.
Digital acceleration pre-exists the Covid-19 pandemic, but the last couple of years have moved at a pace that feels new. Like sourdough and bedroom workouts, digital trends have come and gone in that time, so it can be hard to keep up. We sat down with eight CX experts to demystify the moment and get to the bottom of a tension between customizability and privacy; the interconnectedness of CX and organizational change; and whether there’s still such a thing as brand loyalty.
We recently sat down with eight customer experience (CX) experts from The Drum Network to diagnose the current CX moment. If the early stages of the Covid-19 pandemic were characterized by a scrabble to digitize everything, where are we now, and what are the smartest CX minds doing to make their brands stand out with customers? Our experts shared their one piece of advice you can’t miss.