Detailed text transcripts for TV channel - KGO - 20120830:09:57:00
Handbook or workbook. they're not allowed to say crash or bug. they don't want them to alarm customers. also, the sales portion of what they're trying to do, takes a back seat to good vibes. that's what they're there for. supposed to give out good vibes. they're dedicated to, empathizing, consoling, cheering up and correcting at the genius bar. not so much selling you an ipad, which i find really hard to believe. >> i find it hard to believe, too. >> they sell themselves, if you think about it. >> interesting. every sales company has its way. you know. you do that. so apple, of course. also,...
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