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Salesforce Leaders Share a Look Under the Hood of Customer Success
On February 16, we launched our new Salesforce Success Plans to help every customer maximize their investment in Salesforce technology, and offer expert resources, specialized guidance, and personalized, proactive expertise. Customer Success has always been a cornerstone at Salesforce, and our success philosophy has driven how we engage with customers for the past 22 years.
Today our customers are asking: how are we innovating?
We sat down with Salesforce executives Anna Le, SVP of Customer Success Group Offer Management, and Jim Roth, EVP of Customer Support to answer that question. Anna a group is the go-to-market vehicle for Customer Success, packaging up success offerings. Jim s group takes it from there, delivering success to our customers. ....

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