Foxtel outlines the jobs to be done as its overhauls its customer service approach
Foxtel outlines the jobs to be done as its overhauls its customer service approach Media streaming provider details its 18-month program of work to turn customer service into an omnichannel, digital and data-driven play Adopting a jobs to be done framework, investing in fresh technology and encouraging a test-and-learn mindset are key to Foxtel overhauling service capabilities in a way that meets modern customer expectations, its marketing and customer service leaders say. Speaking as part of the recent Salesforce Live Australia and New Zealand virtual event, Foxtel group director customer ma...
Source: cmo.com.au