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Patient records changed or altered in a deliberate attempt to make dead veterans look alive and hide the startling number of just how many died while waiting for care. this new information comes directly from the scheduling clerk at the embattled hospital. and pauline dewenter says she was ordered to handle the secret waiting lists. news of the allegations quickly made its way to capitol hill last night before our report aired, prompting intense questions at the house veterans affairs committee hearing. >> i just got a note from a constituent that says there must be some kind of a cnn program ...

She was essentially forced into making life and death decisions about these vets and you can tell, in your conversation with her, how torn up she is, both about coming forward and about what she was forced to do. >> she was essentially -- she is or was the keeper of the secret list. she has been our inside source at that hospital for many months. she decided to come out now because she wants to reveal this latest cover up but while that list was taking place, while the list was secret, while the waits were so long, she was basically hearing from advocates of patients within the v.a., move my p...

Yes. >> reporter: that's terrible. >> it is beyond horrible. >> reporter: there simply were not enough doctors, not enough appointments to handle new patients. backlogged patients and yes, very sick patients. dewinter, a scheduling clerk, was making life-and-death decisions. >> and that really overtook even the wait list nourgsw i have a consult where veterans are very sick. so i have to ease of on the wait list. it just sound so wrong to say -- i worked these scheduled appointments so i at least, i felt the sickest of the sick were being treated. >> and you're making basically the triage deci...

Drew griffin has the exclusive interview. >> reporter: pauline dewinter, a scheduling clerk at phoenix va is coming forward. because she believes she knows something that is frankly unthinkable. that is saying something considering the shameful facts of what we know happened at this va. she says some one now is trying to hide the number of u.s. veterans who died here waiting for care. in seven cases so far, where in seven cases so far, where she has determined a veteran on a waiting list was in fact deceased, she says, some one above her has changed the record back, the veteran suddenly listed...

First reported. and someone, she says, is trying to cover up the record. >> and that has been happening fairly recently? >> yes. >> that is a cover-up? >> yes. >> do you feel that the investigators are on to that? >> yes. >> because you told them? >> i have surrendered evidence, yes. >> if there ever was a doubt there was a secret waiting list that the phoenix va, dewinters says she's here to lay those doubts to rest. there simply were not enough doctors, not enough appointments to handle new patients, backlog patients and, yes, very sick patients. dewent, a scheduling clerk, was making life a...