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CNN CNN Newsroom With Jim Acosta July 6, 2024

and looking at the spec kag tack coul spectacular images, it is considered one of the greatest fireworks displays each new year s eve. and in taipei, the fireworks were shot from the tallest high r rise. they ring in the new year with the same breath taking performance it always performs. and in dubai, the city s skyscrapers serve as the center piece. and now let s go to athens, greece which is ringing in 2023 right now. no wedding saturday within the month of june and in new york crowds are always forming in times square, the celebration returning to full capacity after two years of scaled back celebrations. gloria, people turned up there this morning waiting for all the fun and festivities to start shortly. reporter: that s right. and you know the big attraction is times square. it is new year s eve. but for a lot of these folks, the big attraction is the rehearsal right now. and these folks have been waiting all day to see him. i ve been here since 6: ....

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MSNBC Andrea Mitchell Reports July 6, 2024

congressman george santos as his apology tour fails to alleviate concern over his false statements to voters putting pressure on the incoming house majority to act. we re following new concerning development from vatican city. pope francis met with retired pope benedict after his health took a turn for the worse. begin with ongoing anger and frustration at airports across this countries as today there are already thousands more flight cancellations by southwest airlines adding to the public relations nightmare for an airline struggling to explain why they can t keep overcoming the same holiday obstacles as their competitors are managing to, and nbc shamar stone is at the baltimore airport for us. what a mess. i can t believe all the luggage behind you. what about the extended lines of frustrated customers? just give us a sense what it s like there at dwi. reporter: all right. first of all, we ve been here since 6:00 this morning. seems as though things are getting p ....

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CNN CNN Newsroom With Jim Acosta June 4, 2024 22:42:00

Planes. and second, we are a great airline. we have a point to point network which obviously has some flaws with huge cancellations that need to be fixed. but in the grand scheme 6 tof things, it gets you to place to place a lot faster with less stops. so a pretty good network and i d say probably the best. we just need to work on fixing that scheduling i.t. infrastructure. as you well know, this is not just about missing flights that can be rebooked. it is missed christmas, vacation, lost bags, unforeseen expenses. what do you think southwest needs to do to make it right for all the passengers impacted? well, you know, there is a bill of rights that everybody signs when they buy a ticket even though they read it, it is like 40 pages long. but you don t have to do much. but we do believe that mr. jordan will be going above and ....

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MSNBC Andrea Mitchell Reports June 4, 2024 17:09:00

Scheduling i.t. software where they can handle these mass cancellations and match pilots and flight up wir aircraft. needs to happen two, three years ago. the next thing they could do is agree to a contract with us. we re out, expired, our contract expired two years now. negotiating still. we have rewritten scheduling work rules to make us more efficient and they haven t come to agree to that yet either. those two things, finish a contract and i.t. supported, updated, to be the answer. yeah. let me ask you, do you have overall concerns about the future of southwest airlines? because p.r. nightmares like this can often turn into reduced customer loyalty. i don t doubt there s going to be passengers that are frustrated and may not try us again. i would encourage them to come ....

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MSNBC Andrea Mitchell Reports June 4, 2024 17:07:00

Many changes for it to process and it basically can t match up crew members to aircraft. and that s the problem we re having. why is that? is it old? antiquated? it s old, yeah. yes. exactly. that s exactly right. and isn t this foreseen? yes. and, in fact, we have warned the company, swapa, that pilot s union warned the company several times. had a meltdown a year basically the past five, six years and said time and time again, we need you to change processes how you schedule pilots and we need to update and enhance your scheduling software to be able to handle these, you know, 2% or or when this happens. weather happens. extreme circumstances happen and unacceptable they haven t invested the money into the resources into the scheduling i.t. infrastructure. ....

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