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Southwest Airlines is offering compensation to the customers affected by thousands of flight cancellations.

Relatively normal flight schedule today. that's according to officials with the company. a holiday meltdown, as you recall, resulted in more than 15,000 flight cancellations since last week. cbs' michael george on how passengers are now feeling as they head into yet another holiday weekend. >> i hope that it's smooth sailing and i can have a success story, not all of this drama that i've been seeing on the news every day. >> reporter: what a difference a day makes. >> we got the one flight that left out of denver, and our flight this morning so far is on time. >> reporter: for the first time i...

They have to pay their customers back, first of all, and then they need to invest in the technology that was so sorely lacking. basically, all their systems failed because of some storms. that shouldn't happen. their scheduling software, it was a mess from place to place to place. they have to invest the resources to get their employees properly trained they have a lot of new employees, but also in that technology sorks that the software is not failing when a flight attendant needs to find out where she's supposed to go next for the next flight. >> managing editor at the point guy, we apprecia...

Happened to the airline that you fly for? >> sure. i can tell you that we pointed this out very analytically back in 2016, and dating all the way back to 2014 actually. back then, gary kelly. we pinpointed the problem that the i.t. infrastructure and specifically the scheduling software that they were using is not up to snuff if you will. it does not -- it's inadequate in doing what they would like to do, and you can see that with the increase in meltdowns and then how severe the meltdowns have become. we had one in october of 2021 with 2,000 cancellations that cost the company $75 million, an...

Several factors have led to Southwest Airlines once again canceling the majority of its scheduled flights.