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Ofcom’s Chief Executive has urged that the Royal Mail must improve their service. It comes as the regulator called for the postal service to modernise and suggested they cut the number of days post is delivered, potentially down to three. “They must deliver an improvement in their service, that is necessary no matter what happens next,” Melanie Dawes, Ofcom’s Chief Executive, said while speaking on BBC Breakfast on Wednesday, 24 January. Ofcom fined Royal Mail £5.6m in November 2023, after failing to meet its First and Second Class delivery targets in the 2022/23 financial year.

Ofcom has proposed reducing the Royal Mail’s letter delivery service from six days to five or three a week.

The communications watchdog has called for modernisation of the postal service for the modern age - with proposals including a slower Royal Mail service and reducing the number of delivery days from six to three

Industry bosses have until 3 April to respond to Ofcom’s proposals for reform of the Royal Mail’s Universal Service Obligation – while publishers’ association the PPA has already warned about the potential impact on magazine publishing if delivery days are cut.

Ofcom suggests Royal Mail could achieve a net cost saving of £100m to £200m if letter deliveries were reduced to five days, and £400m to £650m if reduced to three days.