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Public sector entities are to be assessed by mystery shoppers as part of government’s Service Excellence Programmme. A mystery shopper is a person who poses as a real customer while evaluating the customer service provided by a company or...
Public sector entities have demonstrated “enormous improvement” in the use of various technologies to improve service delivery. Changes to the Auditor General’s Department and the Ministry of Justice’s Website, which caters to the visually impaired...
THE Government has developed several mechanisms to monitor and evaluate ministries, departments and agencies (MDAs), as part of its Service Excellence Programme. The programme aims to improve ser...
THE Cabinet Office and the Ministry of Industry, Investment and Commerce (MIIC) are working to formalise a framework to improve service delivery across all agencies of the Government. This collab...
DUBAI, 12th July, 2023 (WAM) -- Dubai Chambers is taking a big step towards ensuring that businesses in the emirate provide excellent customer service. The Service Excellence Programme (SEP) will evaluate the quality of customer experience delivered by private sector companies through mystery shopper reports. The initiative marks another significant milestone that advances the chambers’ role in supporting Dubai’s drive to achieve excellence in customer service and ensure the implementation of global best practices within the emirate’s business community. SEP recognises the ou...