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How your bank can help when online purchases go wrong

It is so convenient to shop online, but if your purchase goes wrong, do you know which avenues to follow to get your money back?

South-africa , Lee-soobrathi , Service-ombud , Ombudsman-for-banking-services , National-financial-ombud-scheme , Mastercard , Visa , Consumer-goods , Banking-services , Trust-pilot ,

More than year stuck in 'customer service hell' with a bot called ToBi

I present to you today case study number 458 as evidence of why I say that agreeing to a cellphone contract over the phone is a seriously bad idea.

Midrand , Gauteng , South-africa , Hermann-reuter , Facebook , Service-ombud , National-consumer-commission , Black-friday , Garden-route-mall , Consumer-goods , National-consumer , Cellphone-contract