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Protect Service Revenue With Field Service Management
By Eric Jacobson, VP, Product Management, Salesforce Field Service
Mobile workers are the face of brands. Today, their role is even more essential, according to research in the fourth edition of the Salesforce State of Service report.
Mobile workers feel an increased responsibility to their customers and their employers. In fact, 85% of mobile workers see themselves as responsible for customer retention. Decision makers are also looking to mobile workers to support broader business goals and that includes creating new revenue streams.
Discover how to set your mobile workforce up for success with their increased responsibilities. ....

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