CNN CNN Newsroom With Carol Costello December 19, 2014 15:48:00
Their mistakes, build on them. be forthcoming about their problems. >> so would ant simple thing be to say "you know what? we're going to increase background checks on our drivers. we're going require them to take fingerprints and here's our plan, public, here it is." why don't they do that? >> i think probably soon you'll see loud and overt steps to shore up these areas where they have been lacking. you hear them talking about things such as background checks and i'm sure it's a matter of time before that's very much inherent in the brand, not just from a servicing standpoint but they're goin...
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