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>> we started to realize that the only way for us to really have an impact was to take over the website so that we could basically destroy the entire criminal network. and in this world, administrations ran the site. they were the bosses. so we needed albert to get promoted up through the ranks to become an admin. his ability to talk to the hacking world and our ability to give him the direction he needed elevated him very, very quickly through shadow crew. and he ultimately started gaining more authority than other people to the point where albert was elected as an admin. >> albert worked his...

And so unfathomable and they were completely anonymous. >> so what we learned through the briefings with him, shadow crew was started about a year before albert gonzalez' arrest. >> shadow crew was a global marketplace for online crime. these hackers are hacking into company systems in order to get access to credit card information of consumers and sell it. all of this is new. most of the time it was solo hackers and now it's organized criminals online. this is identity theft on a scale we've never seen. >> the website was a black and blue site. it said shadow crew across the top and underneat...

Assigned to us and that attorney was kim peretti. >> in 2003 i was working at the department of justices computer crime section in washington d.c. >> kim had a very challenging job in that she had to take this information and put it in a way to convince the jury, judges and others that that case should be prosecuted. >> it was exciting and it was something we needed to figure out how to investigate. it was all new territory. so in the bunker, there was a large room with computer screens where they were monitoring the activity on shadow crew. >> the agents that not only had a visual of the sour...

That quite frankly couldn't refu refuse. if he helped us as an inform pa -- info pant, we would help him. >> what did you want him to do? >> take down shadow crew. we call it the mother standard of care. it's how we care for our patients- like job. his team at ctca treated his cancer

One of the great examples i recall is taking the handle that someone used an online nickname and running it in google to discover that they had also used that online name to sell their father's car online. so we were able to piece together pieces from the physical world with the criminal world to ultimately identify who they were. >> it was very much a cat and mouse game. but how we really broke the case was the vpn. vpn is a virtual private network that encrypts your internet activity, which means law enforcement can't see it. we had built up albert's reputation so much on shadow crew that he...