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JCI Smart Bangladesh Summit 2023 invited policymakers, leaders, and experts from various national and international sectors to discuss the steps needed to push the vision of Smart Bangladesh further. ....
04 May 2021 16:00 GMT Dotlines Group (SG), the makers of Pulse CXM, a challenger of legacy customer experience solutions platforms in SE Asia, announced it is partnering with Aculab, a leading provider of telephony hardware and software. The collaboration will integrate Aculab’s VoiSentry voice biometric system into Dotlines’ Pulse – CXM platform application. The integration will reduce the numerous steps needed in traditional authentication processes. It will also deliver a superior quality of service, and improved customer satisfaction. The partnership paves the way for highly regulated enterprises, such as Financial Institutions, to authenticate faster, more easily and in a cost-effective manner. Traditionally, the caller authentication (identification & verification) process involves several steps to be taken by a user calling into the contact center of an enterprise. The user must verify several layers of static information during a conversation with a live ....