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Last week I covered the concept of skimpflation. In case you missed it, the short definition is that skimpflation is the result of a labor shortage, some say due to The Great Resignation, and higher business costs that come from inflation and supply and demand issues.
When Credibility Matters
When Credibility Matters
Even though this is about a sales presentation, it ties into customer service. It has to do with preparation, knowing your customer, understanding what they want, and more. This is what great salespeople do to prepare for a meeting with a customer or client.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author share this article Photo: Shepard Presentations, LLC. This is why some companies get a bad rap! Our colleague here at Shepard Presentations, Nate Jones, shared a story about something that recently happened to his father. This is a great customer service training lesson. He bought a new car. About a month later he's in a parking lot and the car won't start. Advertisements So, he calls the dealership's customer service number, which was actually a support center for a...