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Reporter: the director of the hawaii emergency management agency said an employee hit the wrong button during a shift change. that led to a string of events that did not allow them to follow up with another text alert for 38 minutes. >> shouldn't there be more safeguard than one person touching one button? >> absolutely. the fact that these processes failed so hic all that caused this trauma and terror across at 8 of hawaii must be fixed immediately. reporter: it was the military actually and not local officials that ended up notifying people that this was a false alarm. eric: people wonder if...

Happened because a state worker hit the wrong computer button. we get more on it all from malika lincoln in honolulu. >> what happened today was totally unacceptable and many in our community was deeply affected by this and i'm sorry for that pain and confusion that anyone might have experienced. >> reporter: a somber apology from the governor as state officials admitted human error was to blame for the false ballistic missile threat alert and the nearly 40 minutes it took for a correction to be issued. >> there was no automated way to send a false alarm cancellation. we had to initiate a manu...

Their last conversation and we are seeing that across social media as well. people talking about their last conversations they thought they were having with their family members after they got this message. all in all, though, we have heard from emergency management officials and the governor himself. i spoke to them on the phone. they told me that this was human error. she apologized for it. they said it will not happen again. they are looking at exactly how it happened, but they said what eventually happened and what they determined is that someone accidentally pressed the wrong button durin...

Drill. it took 38 minutes for some people to get the all clear. the message, a human error false alarm, and it comes weeks after hawaii reinstated a cold war era missile alert system in the event of an attack by north korea following kim jong-un's repeated tests. in hawaii tonight the governor saying an employee at shift change is to blame, but there are so many questions still, and abc's stephanie ramos starts us off from the pentagon. >> reporter: hawaiians fleeing and waking up this morning to a nightmare scenario. >> shelter immediately. >> reporter: the message sent at 8:07 this morning o...

Latest updates on this topic from reliable sources.