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Documented but now cnn has obtained internal documents and interviews that show frustrations and confusion in the intelligence division after the department brought in two outsiders to overhaul the unit just two months before the riot. >> implement is clahange is difficult. the intelligence section, obviously you have a unit understaffed and undertrained and so it would take time to bring them up to speed. >> reporter: sources say after jack donahue and julie farnham rived, changes and priorities happened rapidly and without enough training, sources tell cnn the new demands scrambling a unit a...

Numbers. i hope this information was briefed with the veracity it deserved. >> it has been suggested that the department was either ignorant of or ignored critical intelligence. there was no such intelligence. >> reporter: u.s. capitol police breakdowns have been well documented. but now cnn has obtained internal documents and source interviews that show frustrations and confusion in the intelligence division after the department brought in two outsiders to overhaul the mission critical unit, just two months before the riot. >> implementing change is always difficult, even in times that aren't...

>> we're told that change caused to the confusion on january 6th. we got a look into what went wrong. >> reporter: in the days after the january 6th riot, inside the unit that helped plan capitol police security plans was outreach. i'm filled with anger and frustration, one employee wrote. we analysts have been reporting for weeks that patriot groups are commenting on social media their intentions to storm the u.s. capitol with overwhelming numbers. i hope this information was briefed with the veracity it deserved. >> it has been suggested that the department was either ignorant of or ignored ...