Zappix Unveils 'Agent Assist' for Simplified Customer Service
Zappix Unveils 'Agent Assist' for Simplified Customer Service Customer service solution provider Zappix has revealed a new automation tool designed to reduce resolution times for customer inquiries using artificial intelligence. “Agent Assist”, the company’s latest solution, allows customer service agents to provide assistance tools to customers through standard text messages in an effort to provide a convenient method of interaction. Through Agent Assist, contact center employees can send out text messages with Zappix On-Demand App, which customers can use to complete standard operatio...
Source: workforcemanagementtoday.com