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Retailers like amazon and kohl's and all kinds of places offered two days before christmas guaranteed -- >> guaranteed? that being the operative word, guaranteed shipping. >> right. that things would arrive by christmas eve. and a lot of people took advantage of those offers and then u.p.s. was just not able to deliver. >> amazon as i just mentioned offering customers a gift card, refunding the shipping fees. at this point, is there any reason to believe that fedex and u.p.s. will be providing some sort of monetary compensation to upset customers? >> i just did receive a note that somebody for...

Online sales. meanwhile, amazon which uses u.p.s. is also apologizing to customers. and has announced that it's going to be refunding shipping charges and also offering a gift card to compensate. and donna, you know, these companies are saying it was partially the weather, but they're also saying it was partially the sheer number of packages that were shipped this year. you would think though that u.p.s. and fedex would have seen this coming, it being the holiday season and all. how did they not? how are they caught so flat footed? >> you know, clearly, they did not anticipate the kind of dema...

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