Smartz Solutions, Vox partner to revolutionise customer engagement in SA
Smartz Solutions provides omnichannel communication solutions designed to unify back-office operations, communications and employee engagement.
Source: itweb.co.za
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Smartz Solutions replaces legacy contact centre application at Ticketpro to remove operational inefficiencies and boost customer experiences
Ticketpro partnered with Smartz Solutions to remove operational inefficiencies and boost customer experiences.
Source: itweb.co.za
Intelligent Process Automation news
As IT becomes more business-driven, the workflow and business process management (BPM) applications industry has evolved to become central to many business operations. ITWeb’s workflow and BPM industry portal keeps track of this ongoing evolution as business continues to demand more value from IT.
Source: itweb.co.za
CSO says customer-agent matching is key to curtailing customer churn, boosting employee retention
Customer-agent matching employs advanced algorithms, machine learning and sentiment analysis to pair customers with the most suitable agents, says Leon Katzke, chief software officer at Smartz Solutions.
Source: itweb.co.za
Employee experience predictions for 2024: A new era of engagement
The key to transforming employee experiences in contact centres lies in moving beyond mere task allocation.
Source: itweb.co.za