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Okay, and basically what that is is you get to give somebody a check, you give them money when they stand out. the first one of these that i'm going to give out is to somebody here. of course, it's jamie alejos. >> yay! [ applause ] >> thank you, warden. thank you very much. >> no, thank you. >> oh, you're welcome. >> i mean, you know, i've known this guy for over 25 years, and he's the same now as he was then. a little grayer, a little grayer. i wanted him to be the first one to get this to recognize all of his years of dedicated service. but also because he takes his job as seriously as you ...

They're a little kid. you got to say you're sorry to people, okay? you didn't mean to do that. it wasn't you, it was your other twin. all right? >> sure. >> turn around. >> sometimes you just talk to them like man to man. >> do me a favor, just hang out here, don't make no noise or kicking, i'm going to make a phone call right now. they know it's about you. >> and every approach don't work. you got to use different approaches for every inmate. >> it's my job, i'm here to protect and serve. you know, if an inmate has a problem, our job is to -- we're trained to, you know, defuse the situation. ...

There and yell at them like they're a little kid. you got to say you're sorry to people, okay? you didn't mean to do that. it wasn't you, it was your other twin. all right? >> sure. >> turn around. >> sometimes you just talk to them like man to man. >> do me a favor, just hang out here, don't make no noise or kicking, i'm going to make a phone call right now. they know it's about you. >> and every approach don't work. you got to use different approaches for every inmate. >> it's my job, i'm here to protect and serve. you know, if an inmate has a problem, our job is to -- we're trained to, you ...

His skillful handling of challenging inmates. >> when i came back to san quentin, i remembered from my previous life before i retired there was something called superior accomplishment award, okay? and basically, what that is is you get to give somebody a check, you give them money when they stand out. the first one of these that i'm going to give out is to somebody here. of course, it's jamie alejos. >> yay! [ applause ] >> give that to you. >> thank you, warden. thank you very much. >> no, thank you. >> oh, you're welcome. >> i mean, i've known this guy for over 25 years. and he's the same n...

Superior accomplishment award, okay? basically, what that is, you get to give somebody a check, you give them money when they stand out. the first one of these that i'm going to give out is to somebody here. of course, it's jamie alejos. >> yay! >> thank you, warden. thank you very much. >> no, thank you. >> you're welcome. >> i mean, i've known this guy for over 25 years. he's the same now as he was then. a little grayer, a little grayer. i wanted him to be the first one to get this, to recognize all his years of dedicated service. but also because he takes his job as seriously as you take yo...