Detailed text transcripts for TV channel - MSNBC - 20170413:19:36:00
Be billed again to change their ticket. and the rebooking fees. somewhere service. the old airlines customer service long gone. >> and all three of russ frequent flyers. so we know that pain. talk about overbooking for a second. the first statement was how this was an overbooking situation. my understanding was wasn't really that. they actually tried to fit some people on who wouldn't be on and it was a sold out flight. can something happen. in realm? can they change -- today lawyer said, you have to stop overbooking, stop filling these flights so fulfill. >> well, first of all, united, to mak...
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