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Terrible crime, she saw an opportunity. >> it was a double homicide. it was on christmas. i was helping these people that had no means to pay for it but their homeowners insurance covered the clean up. after i was done with the clean up, i thought this is it for me. this is exactly what i want to do. >> she started spaulding decon, a company that specializes in crime scene, meth lab and hoarder clean up. she found she had little competition. the work wasn't steady, at first. >> the clean ups or sporadic. you can't open a brick and mortar and put a for sale sign. it's death related. we added ho...

Have to be empathetic. i'm he going to help you today. we're going to get you started. we're going to back up some bags. >> you have to be empathetic. i spend time on that. i think not everyone is from the same background or grieves the same way or understands how people grieve. >> knowing her employees well makes her understand on her job if she's not taking care of herself, the high level of service continues on. >> i can tell what their strengths and weaknesses are. when i put them on a crew for example that deals with a hoarding job, i can assign who i want to be the lead and the contact f...

Is cleared there's often chaos and debris left behind that no one wants to clean up, that is, no one but former law enforcement officer laura spaulding. after being on the scene for a terrible crime she saw a terrible opportunity. >> it was a double homicide. it was on christmas. i was helping these people that really had no means to pay for it, but their homeowner's insurance covered the cleanup. after i was done with the cleanup i thought, this is it for me. this is exactly what i want to do. >> so laura started spaulding decon, a company that specializes in crime scene, meth lab, and hoarde...