Page 14 - Spot Luck News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Now, what we are seeing across—the—board, i'd say, is the need for improvement. and the most important thing for me is making sure that when you apply for help as a customer, you are consistently treated by your company. so what we're finding, particularly with those fines you mentioned, is basically it's pot luck. you might get a good adviser that might help you, but you may also get someone who simply does not do the things that are needed. so let me give you an example of good practice and some of the things we had seen which are really concerning. so i have sat in on calls where compan...

A sense of inconsistency. a sense that some advisers were really good at helping vulnerable customers, others weren't. now what we don't want, for someone who is in difficulties, is to face pot luck when they try and get in touch with their supplier. a typical household bill this winter is £2500 a year — double that of last winter. in april, that typical annual bill will rise to £3000. with many finding those bills difficult to pay, 0fgem says all firms need to improve but five of them — good energy, 0utfox, so energy, tru energy and utilita — had severe issues. campaigners say those o...

As costs increase, more and more people are struggling and vulnerable, but this is the response they're getting from suppliers. what we generally found, i think across all suppliers, but particularly those with severe weaknesses, really is a sense of inconsistency. a sense that some advisers were really good at helping vulnerable customers, others weren't. now, what we don't want, for someone who is in difficulties, is to face pot luck when they try and get in touch with their supplier. a typical household bill this winter is £2500 a year — double that of last winter. in april, that typical...

The nights are drawing in, the heating is going on and bills are rising. as costs increase, more and more people are struggling and vulnerable but this is the response they're getting from suppliers. what we generally found, i think across all suppliers, but particularly those with severe weaknesses, really is a sense of inconsistency. a sense that some advisers were really good at helping vulnerable customers, others weren't. now what we don't want, for someone who is in difficulties, is to face pot luck when they try and get in touch with their supplier. a typical household bill this winter ...

Chop off your cheese and put it on the tray that way. you will save a lot of money. >> steve: ultimate way is when somebody says hey can i bring anything? absolutely. pot luck. >> why are you being the hero of your thanksgiving. >> ainsley: stressful and expensive. get everyone to bring something. >> no one gives you a big enough pat on the back. brings wine. >> ainsley: what do you want me to bring. >> brian dropped off the potatoes i said mashed. he dropped off a bucket of them. >> steve: and the pie. >> steve: more information saving money carrie reilly.com. >> ainsley: happy thanksgiving. ...