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A sense of inconsistency. a sense that some advisers were really good at helping vulnerable customers, others weren't. now what we don't want, for someone who is in difficulties, is to face pot luck when they try and get in touch with their supplier. a typical household bill this winter is £2500 a year — double that of last winter. in april, that typical annual bill will rise to £3000. with many finding those bills difficult to pay, 0fgem says all firms need to improve but five of them — good energy, 0utfox, so energy, tru energy and utilita — had severe issues. campaigners say those o...
As costs increase, more and more people are struggling and vulnerable, but this is the response they're getting from suppliers. what we generally found, i think across all suppliers, but particularly those with severe weaknesses, really is a sense of inconsistency. a sense that some advisers were really good at helping vulnerable customers, others weren't. now, what we don't want, for someone who is in difficulties, is to face pot luck when they try and get in touch with their supplier. a typical household bill this winter is £2500 a year — double that of last winter. in april, that typical...
The nights are drawing in, the heating is going on and bills are rising. as costs increase, more and more people are struggling and vulnerable but this is the response they're getting from suppliers. what we generally found, i think across all suppliers, but particularly those with severe weaknesses, really is a sense of inconsistency. a sense that some advisers were really good at helping vulnerable customers, others weren't. now what we don't want, for someone who is in difficulties, is to face pot luck when they try and get in touch with their supplier. a typical household bill this winter ...