ERA to offer pre-booked appointments for advisers
This initiative combines an increase in customer marketing investment with bolstering the network’s post-enquiry contact strategy. ERA has also appointed Meagan Parker, from sister company Age Partnership, to the newly created role of customer experience manager. Dan Baines, managing director of ERA, said: “Our advisers have told us that they would like the opportunity to help more customers, so we’ve listened. “The Springboard Package allows us to support associates through the provision of free, pre-booked appointments with well-qualified and highly engaged equity release enquirers....
Source: mortgageintroducer.com