Stacey Nova News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Coming to see her after this number of years. and it fit the things she needed which is the engagement of friends and having medical help if needed. we used that as the background to why we kept her there. >> jeff and stacey, i really -- i don't know what to say other than i'm so sorry for your loss and all the families who are suffering tonight. and obvious we'll continue to look for answers on how this could have happened, because it seems like they were without the main air-conditioning for days according to the reporting. we'll keep in touch with you jeff and stacey. thank so much i apprec...

Incredibly supportive and genuine in offering their council. >> stacey, i'm starting to dwell on this but i find it stunning that someone in this numbering home who works there would give you and jeff's name and number to a reporter but not have the decency to actually contact you. >> no, they didn't contact him till today. in fact hollywood police contacted us before that and we had to go down to the hospital and be notified in person, even before the nursing home contacted us. >> stacey, had your family had any issues previously with this nursing home or with the staff? >> i'll let jeff answ...

Wasn't being properly maintained so it could alarm the generator wasn't working so the staff wouldn't know. also problems with proper sanitation. one inspection found for a small number of patients looked at a medication error rate at 25%. all the problems weren't associated with what happened at the facility but it tells you something about their facility. all the problems were corrected. >> joining me now from ft. lauderdale are jeffrey and stacey nova. jeff's mother died at that facility. jeff i'm so sorry for your loss. when and how did you find out that she had passed away? >> this mornin...