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can even rebook. but just looking at -- just look now at the never ending line of people on your screen right now, snaking through atlanta's airport at the southwest counter. passengers are being told to expect even more delays and cancellations. the travel nightmare has caught the attention of the transportation department and investigating if southwest could have better handled the cancellations. the president of southwest pilots association tells cnn that a meltdown like this has been brewing for some time. weather was just the tipping point. we have cnn correspondents nick valenc...

the condition of buffalo bills' 24-year-old safety. new video tonight... >> is this your car? >> o'donnell: ...of the first time the quadruple murder suspect was pulled over, after allegedly stabbing four college students just one month earlier. tonight, he's on his way to idaho to face multiple charges. a cbs news investigation: is american technology being used in russian drones killing civilians in ukraine? and, unicorns, dreams, and the power of imagination. this is the "cbs evening news" with norah o'donnell, reporting from the nation's capital. >> o'donnell: good evening to our...

Helping you. >> exactly. it is the much bigger than that gate agent. quickly, david, before we go, i do see one piece of advice that i found very useful. that if flights are canceled, whether you're flighting southwest, delta, united, what have you, you are entitled to a refund, meaning you don't have to take a voucher? >> yeah. absolutely. so a lot of the times the airlines will offer you a voucher, that is a quicker way to get value back. but if your flight are canceled, there is no questions about it, you're owed a cash refund and the airline has to pay you that. >> appreciate your advice e...