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morning following a major computer outage at the faa. >> john: the white house set to brief in moments after the biden administration mixed messaging added to today's confusion. karine jean-pierre ruling out a cyber attack, only to have president biden say later that they don't know if hackers were to blame. >> sandra: will the white house have the story straight by the time the briefing takes place? it's scheduled for now, so we are watching for karine jean-pierre to take to the podium. when that begins, we'll get to it. welcome back as "america reports" rolls into hour two. hectic ...

♪ hello, i'm sara sidner in for victor blackwell. welcome to "cnn newsroom." the southwest airline meltdown is now in its seventh day of derailing people's travel plans. since last thursday, the company has cancelled more than 15,000 flights, including 2300 set for tomorrow. flight aware finds 89% of the nation's cancellations just today belong to southwest airlines. transportation secretary pete buttigieg promises to hold the nation's largest domestic carrier accountable. but for some passengers, southwest may never be able to make up for days of delay. misplaced luggage and rui...

ahead on "cnn newsroom." hundreds if not thousands of americans who are stranded all across the nation are unable to get home. >> i have no clothes. i have nothing. i have no way to get home. i'm beyond frustrated. >> it hurt because i can't see my dad. >> i've lived here my entire life. i remember the blizzard of '77. it was worse. >> anyone who declares victory and says it's over, it's still a dangerous situation to be out. >> announcer: live there loren done, this is "cnn newsroom" with max foster and bianca nobilo. it is tuesday, december 27th. 9 a.m. here in london. 4 a.m. her...

out on seeing their loved ones at all this holiday season. >> we had to wait in a line that was four hours and still in line. and nobody's giving us any direction what tline to get in. a total you know what show here. >> according to southwest, nowhere to be found. hung up on multiple times. >> and southwest, they don't give any answer. they don't answer the phone. >> there's no -- option -- to rebook anything online. oh, also been on hold for -- 5 hours and 43 minutes. >> 5 hours and 43 minutes on hold. that logjam starting with the powerful winter storm that battered western new yo...

it's the top of the hour on "cnn newsroom." i'm pamela brown, and we begin the hour with a travel nightmare. thousands of flights have been canceled or delayed across the country today. the hardest hit, southwest airlines, which has scrapped more than 60% of its flights. take a look here. these are some of the long lines of southwest passengers in raleigh, atlanta, and denver airports. in a statement to cnn, southwest airlines said it is, quote, experiencing disruptions across our network as a result of the winter storm's lingering effects on the totality of our operations. carlos su...