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stability for the loads of passengers still stranded in airports throughout the country. staggering numbers of cancellations and delays and finger pointing to employees now of who to blame. mike tobin is at the chicago airport, good evening, mike. reporter: good evening, southwest executives promised to return to normal operation. secretary pete buttigieg sends out a letter scolding the airline of problems that were quote, within controls of the airlines, the secretary monitors the airlines making good on everything on reimbursements and returning home. nearly 2500 flights were canceled and bulk of them is southwest. the boss issuing another apology. my personal apology is the first step of making things right after many plans changed and experiences fell short of your expectations of us. we are continuing to work to make this up to you and you will hear more about that soon. but for now, we are focused on reliability and level of customer experience of what we ex ....
Company it used to be. reporter: southwest exe execexecutives reluctant to ba park the financial impact big melt down. it will hurt earnings and it will be weeks before they can track down all of the customers in line for compensation. bret. mike tobin live at midway, thank you. more than 600,000 migrant encounters in the first three months of the fiscal year. correspondent matt fin is reporting live tonight at the tax border. good evening, matt. reporter: on the ground here at texas, the state is noticeably bolstering its border. the shipping containers were brought in after christmas and today we watched as the national guard finished installing razor wires on top of these containers that sits along ....