Interactive Tax Assistant 101
WKBT Posted: Updated: Since 2010, the Internal Revenue Service (IRS) budget has been cut by roughly 20%, and it now has 22% fewer employees than it did in 2010, making IRS customer service challenging, to say the least. The IRS subjected 8.8 million taxpayers to “courtesy disconnects” through the 2015 tax-filing season that ended in mid-2016. “Courtesy disconnects” are a euphemism for hanging up on taxpayers after a prolonged hold time. In the previous tax year, there were “only” 544,000 courtesy disconnects. Even if a taxpayer managed to get through, he or she wasted lots of pr...
Source: news8000.com