CNN CNN Newsroom With Carol Costello July 16, 2014 14:23:00
[ telephone ringing ] >> why do you think you don't want faster internet? >> help me understand why you can't just disconnect us. >> the customer service nightmare everyone is talking about. tech journalist calls comcast to cancel his service, but instead of politely obliging him, the customer service rep hounds him in a circular argument. >> the way you can help me is by disconnecting by service. >> how is that helping you. >> because that's what i want. >> why is that what you want. >> because that's what i want. >> block said he and his wife had been on the phone already for ten minutes bef...